We don’t want you to ever send you bike back to us as we want you to be out on the trail enjoying it, but we also understand things go wrong from time to time and we are here to help if they do, so we have listed some simple tips and tricks to get your bike packaged up for a safe return back to us.
You will need to source a bike box – if you still have the box your bike was delivered in then great, you can re-use this. If not, we recommend asking a local bike shop if they have any boxes you can use. We would start by recommending that you start the boxing up process using a workstand or similar. This makes it nice and easy to complete the first few steps of the boxing process. We would recommend clamping the bike on the top tube of the bike as the seat post will need to be adjusted during the process.