Shipping & Dispatch
With a heavy heart we have to announce we will be temporarily suspending complete bike sales into Europe. Over the past couple months, we have been working hard to avoid this difficult decision, however various factors have made selling bikes into the EU unsustainable.
In the meantime, framesets and spares will be unaffected by this change and our customer service team are as ever available for any enquiries.
We are actively working to change this and hope to have a solution sorted in the near future. For any riders who placed their order before this announcement, the price listed at time of purchase will be honoured, so you won’t be hit with any unexpected fees.
We’d like to take this opportunity to thank you for your patience as we solve this speedbump and to thank you more generally for your interest in Privateer, we really do appreciate the support!
The Privateer Team
Premium Express Shipping On All Frame Orders
All European Union orders are shipped with tracked and signed-for premium courier services (DHL & UPS)
European Union Shipping Costs
Frames (or orders above €100) - €35.00
Orders up to €100 - €4.99
Same Day Dispatch For Frame Orders Before 2 pm
As enthusiastic riders we know you want your bike gear so we make sure all in-stock items are packed and dispatched within 1 working day.* As soon as your order is dispatched you’ll receive an email notification.
*Subject to stock levels & cleared payment.
Delivery Times From Dispatch
Ireland - 2 days
Western Europe - 2-4 days
Rest of Europe incl. Scandinavia - 3-7 days
Greece (incl. islands) - 4-8 days
Spares & Accessories (Sent With Royal Mail Tracked Postal Service)
Western Europe - 3-5 days
Rest of Europe incl. Scandinavia - 4-10 days
You will receive an email with tracking details as soon as the order leaves us. If you've not received any tracking details or you've been waiting for your order longer than you expected, please let us know. You can speak to us on live chat, over the phone or email us and we'll respond within 24 hours.
Taxes & Import Duties
We are based in the UK and even though the UK is no longer part of the European Union, we will cover all duty and taxes for orders sent to the EU
60-Day Ride & Return Policy
We are so confident that you'll be happy with your Privateer frame, that we offer a full 60 days to ride it. If at any point during these 60 days you wish to return it for a full refund (or a product swap) please email firstname.lastname@example.org, or call us on the phone number at the foot of our website. Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email or phone and we will help. In addition to this, frames come with a full 5-year warranty against manufacturing fault and defects. Please note, this does not cover use related wear and tear.