Shipping & Dispatch
Premium Express Shipping On All Frame and Bike Orders
All European Union orders are shipped with tracked and signed-for premium courier services (DHL & UPS)
European Union Shipping Costs
Frames & Bikes (or orders above €100) - Free
Orders up to €100 - €4.99
Same Day Dispatch For Frame Orders Before 2 pm
As enthusiastic riders we know you want your bike gear so we make sure all in-stock items are packed and dispatched within 1 working day.* As soon as your order is dispatched you’ll receive an email notification.
*Subject to stock levels & cleared payment.
Delivery Times From Dispatch
Frames & Bikes
Ireland - 2 days
Western Europe - 2-4 days
Rest of Europe incl. Scandinavia - 3-7 days
Greece (incl. islands) - 4-8 days
Spares & Accessories (Sent With Royal Mail Tracked Postal Service)
Western Europe - 3-5 days
Rest of Europe incl. Scandinavia - 4-10 days
You will receive an email with tracking details as soon as the order leaves us. If you've not received any tracking details or you've been waiting for your order longer than you expected, please let us know. You can speak to us on live chat, over the phone or email us and we'll respond within 24 hours.
Taxes & Import Duties
We are based in the UK so if your delivery is to the European Union then there will be no added import duty or sales tax. If your delivery is to the rest of the world please be aware that you may be required to pay additional taxes and duties to your local authorities before you can receive your order. Privateer Bikes cannot be held responsible for these costs.
60-Day Ride & Return Policy
We are so confident that you'll be happy with your Privateer frame, that we offer a full 60 days to ride it. If at any point during these 60 days you wish to return it for a full refund (or a product swap) please email firstname.lastname@example.org, or call us on the phone number at the foot of our website. Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email or phone and we will help. In addition to this, frames come with a full 5-year warranty against manufacturing fault and defects. Please note, this does not cover use related wear and tear.