We are so confident that you'll be happy with your Privateer frame or bike, that we offer a full 60 days to ride it. If at any point during these 60 days you wish to return it for a full refund (or a product swap) please complete the Technical Support Form to the left. Unfortunately, we cannot offer a refund on any item that has suffered severe or crash-related damage within this period.
Privateer Technical Support Form
Please use the form below to get in touch with the team at Privateer Bikes regarding our 60 Day Ride and Return Policy, or any technical questions, queries or issues you may have.
Please provide as much information as possible - this will allow us to direct your query to the right member of our team, so we can get you the support you need as quickly as possible. Photos and videos related to your question will help us diagnose any issues.
HELPFUL INFO AND RELATED ARTICLES
60 Day Ride & Return
Warranty
Should you need it, all of our frames come with a 5-year warranty, and components are covered under the manufacturer's policy. Fill in the form to your left to speak to someone from our tech team - we will do our best to get you out riding again ASAP. Please note that warranty claims are subject to our Terms and Conditions, outlined in the link below.
Crash or Out of Warranty Replacement
As riders we understand that it can be heart breaking when your pride and joy suffers a bad crash or fatigues once the bike is out of warranty. We obviously want you to stay with Privateer so please contact us, and we will do everything we can to help whether that be a discount off replacement parts, or guidance as to what you do next. Proof of damage or return of the damaged item may be required to qualify. Privateer Bikes is unable to cover any return transit costs that may occur.
Tech Questions
We're here and happy to help, whatever the question. Fill in the form to the left with any component, setup or tech questions and we will endeavour to answer your query as soon as possible.
We hope you’ve found this information useful. Your happiness is of the utmost importance to us and we will always aim to go above and beyond to resolve any problems you may have. Just get in touch!